RÃJÑÎẞH PÄÑDÈY

Real-Time Queue Management System (RQMS)

In many clinics, reception staff still use paper slips or improvised methods to manage queues. That creates wait-time visibility chaos for patients and a lot of stress and bottlenecks at the reception desk. Process RQMS is a real-time patient queue management application for clinics and consultation centres. It gives reception staff a protected dashboard for registering and calling patients, while a separate waiting-room display shows the active token, upcoming tokens, and estimated waiting times. The application uses Redis as both its queue data store and Pub/Sub message broker. Queue changes are broadcast through a FastAPI WebSocket server, allowing every connected screen to update immediately without polling or refreshing the page Results By replacing manual queue management with RQMS, clinics can reduce confusion at the reception desk, improve patient experience, and get a much clearer view of their operational flow. Reflection Next time, I’d start by talking to 3–5 actual weekly re-orderers before touching the architecture. I’d prototype the flow quickly in Figma, then run short tests to capture real quotes about where they feel friction or anxiety. I’d also focus more on edge cases like item unavailability and schedule changes, and instrument the flow with simple metrics (taps, completion rate, time to reorder) so I can measure if each iteration truly reduces effort and preserves context.