Queue Cure — Digital Clinic Queue Manager
Receptionist adds patient in <10s, patients see live wait time instantly, estimated wait auto‑computed from real data.
SAFIYA BEGAM K5
80
#7
Overview
🏥 Queue Cure — Digital Clinic Queue Manager
76% of India’s 1.5M clinics still run on paper slips and shouting. Patients wait 2–3 hours with zero visibility. Doctors have no dashboard. Receptionists manage everything from memory.
Queue Cure fixes this with a live digital queue manager — visible to patients on their phone, controlled by the receptionist on one screen.
✨ Key Outcomes
- Receptionist efficiency: Add patient + assign token in <10 seconds
- Patient transparency: Live updates on phone — no refresh needed
- Real data: Estimated wait time computed
Process We started by framing the problem with evidence: 76% of India’s clinics still rely on paper slips and shouting. Patients wait 2–3 hours with no visibility, doctors lack dashboards, and receptionists manage everything from memory. Our approach was lean and practical:
Researched clinic workflows by observing reception desks and patient waiting rooms.
Identified three critical requirements: add patient in <10s, live updates without refresh, and wait time from real data.
Chose a lightweight tech stack (Node.js, Express, Socket.IO) for real‑time sync.
Iterated quickly: first tried polling with setInterval (too slow), then switched to WebSockets for instant updates.
Designed two screens: Receptionist dashboard (add patient, call next, set avg time) and Patient view
Results Receptionist can add patient and assign token in <10 seconds.
Patient screen updates instantly when “Call Next” is clicked — no refresh required.
Estimated wait time is computed from queue length × avg consultation time, not hardcoded.
Demo moment: “The moment the receptionist clicks Call Next, every patient’s phone updates instantly with their new wait time — no shouting, no confusion.”
Feedback from early testers: patients felt less anxious knowing their wait time, receptionists reported reduced chaos.
Reflection Add SMS/WhatsApp alerts so patients don’t need to stay in the waiting room.
Build a doctor dashboard to track consultation stats and throughput.
Include analytics for clinic owners (average wait, patient flow, busiest hours).
Improve accessibility with multilingual support for rural clinics.
Next iteration: integrate with hospital management systems for seamless adoption.