Shravani Shende

MediQueue

Many hospitals still rely on manual registration and physical queues, leading to long waiting times, overcrowded waiting areas, and inefficient patient flow. Patients often lack visibility into their queue status, while hospital staff spend significant time managing appointments and walk-ins. A digital solution is needed to streamline patient check-ins, provide real-time queue updates, and improve the overall healthcare experience. Process We started by identifying the main pain points in hospital queues: manual registration, no visibility for patients, and difficulty for staff to manage delays. We designed separate flows for patients, receptionists, doctors, and admins. First, we built appointment booking and token generation, then added live queue status, ETA calculation, QR-based tracking, and WhatsApp sharing. We tested edge cases like doctor breaks, emergency priority, pending approvals, and completed consultations. Based on testing, we refined the ETA logic using recent consultation history so waiting time becomes more realistic. Results The final prototype provides a working hospital queue system with patient booking, admin and receptionist login, doctor queue management, token generation, QR tracking, WhatsApp sharing, and live ETA updates. During testing, new bookings appeared correctly in the staff dashboard, emergency cases were prioritized, completed consultations updated the queue, and patient tracking links showed real-time status. The system reduces manual coordination and gives patients clearer visibility into their waiting time. Reflection With more time, I would test the system with actual hospital staff and patients to validate the workflow in a real waiting-room environment. I would also improve analytics for average consultation time, add stronger role-based permissions, support multiple hospital branches, and include SMS fallback when WhatsApp is unavailable. I would further polish deployment monitoring so admins can quickly detect API or database issues.