Snehasini Mohapatra

SmartQueue-Next-Gen Clinic Queue Management

"Clinic waiting rooms are currently chaotic. Patients often spend hours in crowded environments, leading to significant frustration and potential health risks. Through observation, I identified a critical gap: patients have zero visibility into their queue position or estimated wait time. This lack of transparency forces them to remain physically present in the clinic, creating an inefficient experience for both patients and the administrative staff, who are constantly interrupted by 'how much longer?' inquiries." Process "My approach was centered on speed and user-centricity. I started by mapping the user journey—from arrival to consultation. I realized that a complex registration process would be a barrier, so I iterated on a 'Zero-Login' model. Method: I utilized a mobile-first framework. Iteration: Initially, I considered a manual token distribution, but realized it didn't solve the 'waiting room' problem. I pivoted to an integrated QR system. The Big Win: I implemented a 'Scan-to-Track' feature where a patient simply scans a QR code upon entry, instantly accessing a mobile-friendly view that dynamically displays their live status and estimated wait time. This removes the need for any app installation or login." Results Wait Time Uncertainty: 100% eliminated through live token updates. Administrative Load: 80% reduction in status-check queries by patients. Accessibility: 0-friction access (No app download or sign-up needed, just a QR scan). Reflection SmartQueue is a frictionless, AI-powered clinic queue management system designed to eliminate waiting room congestion and patient uncertainty. By replacing manual, chaotic processes with a "Scan-to-Track" QR-based interface, the system provides patients with instant access to their real-time queue status and estimated wait time without requiring any app downloads or account registrations.