Back to ANSHIK's profile
ANSHIK CHAURASIA
Central Bank of India — Digital Banking & Customer Support
Supported 500+ active users with digital banking and customer-service operations, resolving account-related queries and improving customer experience.
500+
Active user supported
6%
Improvement in service satisfaction
Overview
Role: Supported digital banking and customer-service operations, resolving account-related queries and guiding customers through digital banking processes. Built: A customer-focused query-resolution and support workflow focused on clear communication, problem identification, and efficient resolution. Outcome: Supported 500+ active users and contributed to a 6% improvement in service satisfaction.